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Terms & Conditions

1. Scope
For all business relationships between apimanu® and the customer, these general terms and conditions (GTC) apply exclusively in the version valid at the time of the order. Terms and conditions of the customer that deviate from these General Terms and Conditions (GTC) require the written consent of apimanu®.

2. Conclusion of contract
All offers from apimanu® are non-binding. A contract between apimanu® and the customer comes about through an order from the customer and acceptance by apimanu®. The customer's order is placed by submitting the fully completed order form provided by apimanu® on the internet. apimanu® accepts the order by sending an order confirmation via e-mail to the customer. In the event of typographical and legal errors as well as errors on the website, apimanu® is not obliged to accept the offer and to carry out the order.

3. delivery
Goods that are in stock (apimanu® is not liable for transport problems) are dispatched according to the notes below.
Notes on shipping and delivery times:
1. In the case of a first-time customer order and payment by direct debit: apimanu® processes the order on the day of the order or the following day and carries out the direct debit. In the case of first-time customers, the goods are dispatched from the central warehouse after the direct debit has been booked by the banks, i.e. after 2-3 days. (apimanu® has to wait for this period due to possible chargebacks with first-time customers and asks for your understanding)
2. For repeat customers and regular customers and payments by direct debit: The goods are dispatched on the day of the order or the following day. The direct debit is carried out at the same time.
3. For all credit card payers: The goods are dispatched on the day of the order or the following day. The credit card payment is carried out at the same time.

The actual shipping takes place with parcel delivery services and takes between 3 and 5 days, depending on the delivery country of the customer.
If the goods are not in stock when the order is placed, apimanu® will endeavor to deliver as quickly as possible. If non-compliance with a delivery or service deadline is due to force majeure, labor disputes, unforeseeable obstacles or other circumstances for which apimanu® is not responsible, the deadline will be extended appropriately. If the delivery deadline is not met for reasons other than those mentioned above, the customer is entitled to set a reasonable grace period in writing with the threat of refusal and, after this has expired without success, to withdraw from the contract with regard to the delivery or service contained in the contract. If the impossibility of delivery is based on the inability of a supplier, both apimanu® and the customer can withdraw from the contract if the agreed delivery date is exceeded by more than 2 months.

If the customer has already paid the purchase price, apimanu® will of course refund it immediately. Claims for damages due to delay or impossibility or non-fulfillment, including those that arose prior to withdrawal from the contract, are excluded. Unless a legal representative of the company “apimanu®” acted intentionally or with gross negligence.
Unfortunately, apimanu® cannot influence any delivery delays caused by the parcel deliverer and are not at the expense of apimanu®. The delivery to the address specified by you.

4. Order Cancellations
apimanu® accepts cancellations of orders within 24 hours. The customer will not incur any costs within this period. If orders are canceled after 24 hours to 36 hours, apimanu® will charge a flat rate of 10 euros for cancellation costs. Cancellations after 36 hours from the order time are generally NOT possible.

5. Return Policy
The return of the ordered goods on the part of the customer to apimanu® is for reasons of the applicable EU law and the relevant EU directives, as well as the individual EU Member States locked out. (The goods would no longer be marketable after taking them back)

6. Terms of payment and shipping costs
The minimum order value is 17 EURO. Payment is made using a payment method offered on the online order form. The actual shipping takes place with parcel delivery services and takes between 3 and 5 days, depending on the delivery country of the customer.
We charge a shipping fee of EUR 4,60 for shipments to EU countries. If cash on delivery is used, a flat rate cash on delivery fee of EUR 4,95 will be charged in addition to the shipping fee.

If the order value falls below 17 EURO due to a return, apimanu® reserves the right to subsequently calculate shipping costs. apimanu® also reserves the right to temporarily or completely switch off individual payment methods for technical reasons. All prices are final prices in EURO. The prices at the time of the order apply. In any case, the purchase price is due at the latest upon delivery of the ordered goods. In the case of credit card payments and direct debits, the payment information is passed on to the bank.

Due to the “Anti-Money laundering Regulations 2007“ (Anti-Money Laundering Regulations 2007) apimanu® does not accept payments in cash or via payment methods that cannot be clearly verified. As a precaution, apimanu® points out that payments that neither apimanu® nor the bank can clearly verify will be returned at the payer's expense. apimanu® then exercises the right to reject any business relationship.

7. Delivery quantities and any customs clearance
The goods from apimanu® on this website are only intended for the end user and not for resale. apimanu® therefore reserves the right to only ship goods in normal household quantities. If necessary, the customer will be notified by apimanu® by e-mail. The goods value of the orders is not declared in the countries of the European Union. In the countries of the EU, NO customs fee is required by the responsible authorities. If the goods are shipped to countries outside the EU, customs duties may be incurred by the responsible authorities. BEFORE placing an order, please check with the relevant customs authorities in your country for the relevant customs duties and/or duty allowances. Our company is obliged to declare the value of the goods when they are shipped. In any case, the customer bears the corresponding customs duties and NOT apimanu.

8. Retention of title and rescission
The goods remain the property of apimanu® until full payment has been made. A conversion of the underlying transaction is excluded. Should the company apimanu® agree to a change in individual cases as a gesture of goodwill, this will only happen if the goods are returned to the company apimanu® in the original sealed packaging and free of charge. In any case, the company apimanu® asserts a claim in the amount of 20 euros processing fee against the customer who wants the conversion.

9. Warranty and liability
Claims by the customer that go beyond the claims described in point 4, in particular claims for damages by the customer, are excluded. A conversion is only possible according to point 4 and is otherwise considered excluded. In any case, the customer should consult a doctor BEFORE ordering and in any case BEFORE accepting the product in order to advise on possible side effects, tolerance and allergies to the ingredients of the apimanu® products.

10. Chargebacks
Returned direct debits, which are carried out by the customer without the legal basis of these relevant terms and conditions, will be requested by apimanu® through legal channels. When ordering, apimanu® expressly points out that these terms and conditions are accepted by the customer.

11. Transfer of risk
The risk passes to the customer when the goods are dispatched by apimanu®.

Privacy Policy
The personal data required to process the contract will be made available by the customer. The personal data required for the transaction is stored and, if necessary, passed on to third parties, such as banks, as part of the proper completion of the order processing. The data will be treated in accordance with the provisions of the Data Protection Act and the Teleservices Data Protection Act. Of course, all personal data will be treated confidentially. apimanu® undertakes to protect customer data from any unauthorized access. For the purpose of credit check and creditworthiness monitoring apimanu® exchange data if apimanu® deems this necessary. apimanu® takes into account the interests of the customer that are worthy of protection. To protect against fraud, apimanu® saves the IP address of the customer.

13. jurisdiction
The customer's place of residence is agreed as the place of jurisdiction.

14. Final Provisions
Should one or more provisions of these General Terms and Conditions be ineffective, the validity of the remaining provisions shall not be affected. The ineffective regulation will be replaced by the relevant statutory regulation.

15. Copyright
Copyright by apimanu® . The pages of this website and this shop are protected by copyright. Imitation, even in part, is only permitted with the approval of apimanu®. Any disregard will be immediately pursued through legal channels.